Payment & Refunds

Last Updated On 18-May-2024 Effective Date 18-May-2024

Fees

You agree to pay the fees, in such amount and for such billing frequency as specified on the payment screen, in full prior to any obligation of OneBunch to perform under the Terms & Conditions. Payment will be charged to the payment method you submitted at the time of purchase at confirmation of purchase or after the end of the trial period. You authorize us to charge the applicable subscription fees to the payment method that you use. All payments are secured by Stripe. A valid payment method, including a credit card, is required to process the payment for your subscription. You shall provide OneBunch with accurate and complete billing information. Your account and access to our services may be suspended in the event of non-payment of applicable fees. You warrant to OneBunch that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes that occur (for example, a change in your billing address or credit card expiration date).

Subscriptions

Some parts of our services are billed on a subscription basis. You will be billed in advance on a recurring and periodic basis billing cycle. Billing cycles are set either on a monthly, quarterly or yearly basis, depending on the type of subscription plan you select when purchasing a subscription. At the end of each billing cycle, your subscription will automatically renew under the exact same conditions unless you cancel it or OneBunch cancels it. Should automatic billing fail to occur for any reason, OneBunch will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

We may offer a free trial subscription for some of our services. Unless you cancel before the end of the free trial, you will be automatically charged a price indicated on the payment screen for a chosen subscription period. Please note that if a  free trial is offered, this will be explicitly stated on the screen before the checkout (Pricing Page). If this is not the case, you will purchase our subscription without a trial. During the free trial, you will not be able to get the source files for your task. For more information, please see the FAQ section on our Pricing page. At any time and without notice to you, OneBunch reserves the right to modify the free trial offer or cancel such trial offer. It is your sole responsibility to check the terms of the free trial offer before accepting it and monitor the changes made by OneBunch to the free trial offer.

Fee Changes

OneBunch, in its sole discretion and at anytime, may modify subscription fees for the subscriptions. Any subscription fee change will become effective at the end of the then-current billing cycle. OneBunch will provide you with reasonable prior notice of any change in subscription fees to give you an opportunity to terminate your subscription before such change becomes effective. Your continued use of our services after the subscription fee change comes into effect constitutes your agreement to pay the modified subscription fee amount.

Cancelation

Your subscription renews automatically at the end of each period until you cancel. You may cancel your subscription with OneBunch at any time. Upon cancellation, you will continue to have access to our services through the end of your billing cycle. You may cancel your subscription renewal either through your online membership management page or by contacting our support team. If you cancel your subscription, it will be active within your billing cycle, after the end of which it will be automatically deactivated.

Refunds

You may request a refund within the first 7 days of the purchase of your first subscription plan. Any additional subscription plans will not be eligible for a refund. We reserve the right to refuse any refund. Beyond the 7-day window for your first purchase, there are no refunds for partial subscription plans under any circumstance, including unused time on a plan. Promotions, renewals, upgrades, and adjustments to existing plans are non-refundable. You, the customer, are responsible for using OneBunch Service after payment. Our Service is a subscription-based service, not an on-demand service, which means that after purchase we reserve the designer or no-code developer for you to be available to deliver updates daily. Therefore, failure to use our services will neither warrant a full refund nor a partial. Bank and payment processing fees and commissions are non-refundable.

Procedure for Refund

To request a refund, you should contact us via our Help Center Your request should: –      be sent from the payment email; and –      include the date of the transaction. OneBunch may take up to 3 days to review the refund request.